Reference

What Governs Your Account With Us

These legal terms define how your rajqbandot account works, what we hold you to, and what we hold ourselves to — covering data use, account access, payment activity via DANA, OVO, and GoPay, and eligibility conditions.

Account termsData handlingDANA, OVO, GoPay scopeEligibility by regionPolicy contact

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DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We take data handling seriously because your wallet details — DANA, OVO, GoPay — and account credentials are tied directly to real money. Here is how each area works in practice.

Data We Hold We store your account registration details, wallet-linked payment records, and session history. We do not sell this data to third parties and do not use it outside operating your account.

Cookie Policy We use cookies to keep your session active and remember your preferred wallet at checkout. You can manage cookie preferences in your browser settings without losing account access.

Account Security Each login requires OTP verification sent to your registered mobile number. If you notice an unrecognised session, contact support via live chat immediately so we can lock the account.

Data Retention and Requests We retain your account data for as long as your account is active and for a period after closure as required by applicable rules. To request deletion or a copy of your data, contact us by email with your account ID.

How Our Legal Framework Applies to You

rajqbandot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of this platform is subject to the terms set out here. These terms govern account registration, wallet-linked payments through DANA, OVO, and GoPay, game access, and the handling of any data you provide. We do not make eligibility claims that override local law —

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if access is restricted in your region, these terms do not override that restriction. You agree to these terms when you create an account and each time you log in. We may update the terms; when we do, the revised version takes effect from the date
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we publish it. Continued use of your account after a revision means you accept the updated terms. We keep a record of the version you first accepted so disputes can be resolved against the right version. Payment activity — including wallet deposits and withdrawals via DANA,
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OVO, and GoPay — is also subject to each wallet provider's own terms. We are not responsible for delays or declines caused by those third-party platforms. Where local law affects what services we can offer to players in Indonesia, those legal limits take precedence over anything
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written here. If any clause in these terms is found unenforceable, the remaining clauses stay in force.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of data we hold, or need to dispute a decision made about your account, we have three contact paths available. Use the one that fits the urgency and type of your request.

Live Chat Reach our support team directly through the chat window inside your account. Use this for account-access questions and wallet-linked payment disputes requiring a fast response.

Email Support For formal legal requests — data access, account closure, policy disputes — send a written message to our support email. Include your registered account ID for faster handling.

Account Help Centre The help section inside your account covers common policy questions, including how withdrawals via OVO and GoPay are verified and what triggers an account review.

Legal Questions We Get Asked Most

These are the specific legal and policy questions that come up most often. Each answer reflects how things actually work on this platform — not a generic policy summary.

Access depends on local law. These terms apply where use of the platform is permitted. Players in Bandung, Medan, and elsewhere are subject to the same eligibility rules based on their region and applicable local law.

Yes. Send a written request to our support email with your account ID. We will confirm receipt and respond within a reasonable timeframe as required under applicable data handling standards.

Wallet-linked records — including DANA, OVO, and GoPay transaction history — are retained for a period after account closure as required by our data retention policy, then removed from active systems.

We process withdrawals from our side promptly after verification. Delays caused by OVO or GoPay infrastructure are outside our control; you should contact that wallet's support if the delay exceeds their stated processing window.

We publish the revised terms on this page with an updated effective date. Continued use of your account after that date means you accept the revised version. We aim to notify you via account notification where changes are material.

Contact us through live chat for urgent account-access issues, or email support for formal disputes. Include your account ID and the specific decision you are questioning so we can trace it accurately.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRajqbandot Glossary InfoRollover Guide

What Governs Your Account With Us

How We Handle Your Data and Account

How to Reach Us on Legal Matters

Legal Questions We Get Asked Most

01 Do these terms apply to players in all parts of Indonesia?

02 Can I request a copy of the data rajqbandot holds on my account?

03 What happens to my payment data when I close my account?

04 Who is responsible if a GoPay or OVO withdrawal is delayed by the wallet provider?

05 How will I know if the legal terms have been updated?

06 What do I do if I disagree with a decision made about my account?

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